FAQ

About SKAF

Proudly South African. Built With Bigger Ambitions.

At SKAF, we believe something as ordinary as a lunch break deserves a little more attention.

Our vision is simple: to bring a distinctly South African identity to premium everyday lunch essentials, in a way we believe hasn't been done quite like this before.

We're not interested in being just another online store selling lunch bags and containers. We want to build a brand that combines style, practicality, quality and a bit of South African personality to make everyday routines feel that much better.

Small Beginnings. Big Plans.

We're starting humbly, and we're proud of that.

SKAF is a young brand with big ambitions, a growing list of ideas and a genuine passion for creating something South Africans can call their own.

Our first collection is just the beginning.

We have plans to expand our range, improve the quality of our products, refine the experience we offer and continuously find new ways to give our customers more value for their money.

We're not claiming to have everything figured out from day one. What we can promise is that we're committed to learning, improving and building something better with every step we take.

More Than Just a Name.

Our long-term ambition is for SKAF to become a household name across South Africa.

Not simply because people recognise our logo, but because they associate it with products they enjoy using, dependable service, genuine value and a brand they feel good about supporting.

We want SKAF to be a name people remember, recommend and, most importantly, trust.

We know that trust isn't something you can buy with attractive packaging or clever advertising. It's something you earn by delivering on your promises and treating customers properly.

And that's exactly what we intend to work towards.

This Is Only the Beginning.

We're proud of where we're starting, but we're even more excited about where we're going.

There are plenty of ideas still to come, improvements still to make and products still to develop.

For now, we're focused on building a solid foundation and making sure every customer feels they've received something worth their hard-earned money.

We're building SKAF for South Africans, and we're only getting started.

SKAF — Lunch. Done Properly.

Delivery & Orders

Where does SKAF deliver? We currently deliver throughout South Africa. Available options for your address will appear at checkout.

How much is delivery? Standard delivery is free on eligible South African orders over R1,000. For orders below that amount, delivery charges are calculated and displayed at checkout before you pay.

How long does delivery take? Delivery estimates are shown at checkout where available and depend on your destination and the courier service. They're estimates, not unconditional guarantees. If there's a delivery issue, contact us and we'll help.

Can I track my order? Where tracking is supported, we'll send you the details when your order is dispatches. Tracking information can take a little time to update.

Can I change my address or cancel an order? Email support@skaf.co.za as soon as possible with your order number. We'll do our best to assist before dispatch. You also have any cancellation rights provided by South African law, including applicable online cooling-off rights.

The SKAFLIK Set

What's included in the SKAFLIK Set? One SKAFSAK insulated lunch bag, one SKAFBAK lunch box and one SKAFKAN travel cup — a coordinated set made for everyday lunch breaks.

Can I buy the items separately? Yes. The SKAFSAK, SKAFBAK and SKAFKAN can be purchased individually, subject to stock availability.

Returns & Refunds

What if I change my mind after delivery? For eligible online orders, you can cancel within seven calendar days after receiving the goods under South Africa's Electronic Communications and Transactions Act. You may be responsible for the direct cost of returning the goods. Read our Return & Refund Policy for details.

What if my item is damaged, defective or incorrect? Contact support@skaf.co.za with your order number and details of the issue. We'll assess it fairly and provide the remedies required by South African consumer law. If the law makes SKAF responsible for return shipping, we cover that cost.

How do refunds work? Approved refunds are generally processed to the original payment method. The law sets specific deadlines for some cancellations; for example, an eligible online cooling-off cancellation must be refunded within 30 days of cancellation. Banks and payment providers may take additional time to display the refund.

Product Care & Brand

Are the lunch bag, lunch box and cup easy to clean? Please follow the care instructions shown on the product listing or supplied with your product. If you're unsure whether an item is dishwasher-safe, microwave-safe or suitable for a particular use, ask us before using it — we don't want to guess and give you the wrong advice.

Is SKAF a South African brand? Yes. SKAF is a South African brand built around practical lunch essentials with a little local personality. Where a product is manufactured is a separate question; contact us if you would like origin information for a particular item.